Terms & Conditions

1. FEES

  1. All fees are payable throughout the whole year 4 weekly in advance. Each year a list of dates will be issued to all parents, detailing when fees are due. Invoices will also be issued in advance of when fees are due. NO REBATES CAN BE GIVEN FOR NON ATTENDANCE.
  2. Late fees will incur a percentage charge.
  3. Fees are calculated over 51 weeks and paid over the 52 weeks, four weeks in advance.
  4. Due to high overheads, we cannot reduce fees during holidays taken.
  5. THERE IS A MINIMUM ATTENDANCE; For babies to toddlers (2.5 yrs)  a minimum of two full days (we do not offer half days) and for the older children 3 sessions
  6. To book a place for your child:
  1. g.       Additional sessions can sometimes be offered to parents through the Unit Manager. These MUST be requested in writing and checked for availability with the Unit Manager. They must also be paid for in advance of the requested additional session.
  2. In the event of closure as a result of severe weather, fees will be due.

 

2.  WITHDRAWALS

  1. The deposit paid to book a place is non-refundable.
  2. Parents are asked to give EIGHT FULL WEEKS WRITTEN NOTICE before withdrawing a child or the equivalent in fees.
  3. For children who are eligible for a commissioned place and free hours in their ante and preschool year, the contractual year runs from August to August and the free hours spread over these 51 weeks. We require eight weeks written notice of your intention to withdraw your child before the commencement of school.

 

3. SETTLING IN

Children will have a settling in period before they officially start, which will take a minimum of a week, more if needed. The timing of this will be discussed with Mairi Clark and the Unit Manager on enrolment. We look for four things when a child settles with us, that they; eat, drink, rest/relax/sleep & soil when with us.

 

4.  SESSIONS

Sessions begin and end at the following times:

0800 until 1245 – morning session

1315 until 1800 – afternoon session

  1. Parents are encouraged to arrive at 1745 if they wish to be briefed about how their child has been.
  2. Charges are made per session, not per hour.
  3. Children are encouraged to arrive before 9am and at 1330 to avoid disrupting Circle and Registration Time.
  4. Parents are encouraged to collect their child PROMPTLY.
  5. If you are going to be late please let Mairi Clark or the Unit Manager known Parents who are late collecting their children will be charged £10 for every half-hour.
  6. Any changes to a child’s core sessions require A FULL MONTH’S written notice or the equivalent charged. This must be provided in writing and not only verbal.
  7. Any additional sessions requested must be paid for at the time of booking.
  8. Core sessions cannot be exchanged for additional days. These must be booked and paid for separately.

 

5. COMMISSIONED PLACES FOR 3 & 4 YEAR OLDS – 475 ‘free hours’

We are in Partnership with Stirling Council to deliver ‘free hours’ to children who are eligible 3 & 4 year olds. In order to access a commissioned place for your child, you are required to complete the necessary documentation which is entered into NAMS (Nursery Admissions Management System) A unique code, that will change each term, will be sent to you and which you must bring into the office for processing on NAMS in order to access the free hours.  Your child’s commissioned place commencement is dependent on when their date of birth falls. This is detailed in Scottish Government guidance. Access to ‘free hours’ begins the week of the first academic term. When your child becomes an eligible 3 year old, your contract with us, is that you are able to access the ‘free hours’ from August to August each year until they go to school. Notice to terminate your child’s place with us, is eight weeks and ‘free hours’ accessed right up until the start school. ‘Free hours’ cannot be ‘concertinad’ in the event of your child leaving Mulberry Bush prior to the start of the school term in August.

 

6.   MEALS

  1. We provide morning and afternoon snack. All food and drink provided is, as far as possible, free from artificial colourings.
  2. Parents are asked to provide a cold or hot lunch, which can be heated, for their child. In order to prevent the growth of food poisoning germs on high risk foods such as meats, poultry, fish and shellfish, gravy, stock, soup, egg products, cooked rice and dairy products such as milk and cheese, especially soft and unpasteurised cheese; it is essential that any prepared food for your child is stored in the range of 0-4 degrees C. PLEASE ENSURE THAT YOUR CHILD’S FOOD is PACKED WITH ICE PACKS.
  3. PLEASE ENSURE CONTAINERS ARE LABELLED WITH YOUR CHILD’S NAME AND WHETHER IT IS LUNCH OR TEA; AS WE CANNOT BE RESPONSIBLE FOR MISSING CONTAINERS!
  4. For babies, parents are asked to provide bottles ready made. With regards to breast fed babies, we are delighted to facilitate frozen breast milk in our freezer.

 

7.  DRESS

  1. Please ensure that your child comes to nursery appropriately dressed in clothes that they can freely work in & you will not mind if they get dirty, stained or damaged. This is not the place for a child to wear expensive or designer outfits but a place for them to wear clothes they can be independent, have fun & work in! We cannot be held responsible for any clothes that are damaged as a result of your child being with us at Mulberry Bush.
  2. Kit bags are provided for all children & parents are asked not to bring large sports bags or rucksacks to leave at Mulberry Bush. Parents are asked to decant & check their child’s kit bag daily.
  3. Parents are requested to ensure that they bring in soft-soled indoor shoes for their child and keep them in their kit bag/cubby.
  4. Parents must provide wellington boots for their child to be kept at the kindergarten as well as outdoor waterproof clothing.
  5. Parents must provide suntan cream and sunhats can be purchased from me for use on hot days!
  6. Parents must provide a change of clothing and must regularly check they fit and are clean!
  7. Parents must ensure their children have a Mulberry Bush Montessori sweatshirt or T-Shirt for their child to wear on outings.
  8. KINDERGARTEN SWEATSHIRTS, T-SHIRT AND CAPS ARE AVAILABLE FROM MAIRI CLARK.
  9. PLEASE ENSURE THAT ALL ITEMS OF CLOTHING ARE LABELLED AS WE ONLY KEEP LOST, UNLABELLED AND UNCLAIMED PROPERTY FOR ONE WEEK BEFORE PASSING THEM ON TO CHARITY.

 

8. REST PERIODS

 

9.  EQUIPMENT

  1. Parents must supply us with NAPPIES, CREAMS, WIPES AND NAPPY SACKS if their child is in nappies and must bring them in as the staff request them to.
  2. If your child has a dummy\comfort blanket, please ensure that your child’s name is on it and in the case of dummies; please ensure you leave us with two or three. We have a sterilising unit.
  3. c.       PLEASE ENSURE YOUR CHILD’S NAME IS ON ALL ITEMS THAT COME INTO MULBERRY BUSH MONTESSORI.

 

10.  MEDICATION

  1. All medication that is brought to us for your child MUST be in the original container.
  2. It must have the original information leaflet inside.
  3. All medication MUST BE CLEARLY LABELED WITH YOUR CHILD’S NAME ON IT WITH THE PRESCRIBED DOSAGE, FREQUENCY OF ADMINISTRATION AND NAME OF MEDICINE ON IT.
  4. In all instances, parents must administer the first dose of medication to the child. This will ensure that there are no adverse reactions to the medicine.
  5. All medication must be prescribed by the child’s own GP.
  6. Under no circumstances can we administer any medication that has been self-prescribed by parents.
  7. We do not hold communal supplies of Calpol or any other medication.

 

11.  EXCLUSION FROM NURSERY

a.       Children should be removed from nursery if they have any of the following; Diarrhoea, Vomiting (more than once during the day), Rash or Suspected conjunctivitis

  1. Children must be excluded from nursery for 48 hours after the last episode of sickness or diarrhoea.

 

12.  HEAD LICE PROCEDURE

Parents are asked to inform the Nursery if their child is found to have head lice, although it is now known that head lice are rarely spread at Nursery or School. Parents are also encouraged to ask the staff for advice regarding head lice. It is not our policy to send out ‘alert letters’ routinely.

 

13.    CONJUNCTIVITIS

 

14.  ALLERGIES

a)       If you know or suspect your child has an allergy, it is vital that you let us know as soon as possible

b)       Where a child has an allergy a covering letter from the GP or consultant providing us with details of their condition and necessary course of action in relation to a reaction is imperative.

c)       All medication in relation to allergies will be stored at Mulberry Bush.

d)       We cannot administer more than the recommended dosage and where this is suggested we must have written medical permission

e)       Risk assessments are done on each child with an allergy and details of the children with allergies made known to staff and displayed in the kitchen.

 

15.  COLLECTION

  1. Parents must inform Mairi Clark or the Unit Manager in writing of any change in collection.
  2. Please ensure you have signed the relevant form allowing someone else to collect your child.
  3. In the event of an emergency arising when a person not named is collecting your child, the Unit Manager must sign the relevant Authorisation book as well as the person collecting your child, following verbal Authorisation from you.
  4. We will ask you to create a ‘password’ that we will ask of the recipient collecting your child to ensure your child is safe

 

16.  ILLNESS

  1. Please do not bring your child to Kindergarten if they are unwell.
  2. We understand that children can go down hill quickly and we will notify you if your child becomes unwell.
  3. In the event of an emergency, we will contact you directly and EITHER contact their own GP or NHS 24
  4. In the event of an outbreak of Chickenpox or other infectious diseases, we will notify parents by email and/or on the Notice Board.
  5. If your child contracts any infectious disease, they cannot return to Kindergarten until a medical doctor has given them complete clearance.
  6. PLEASE INFORM THE UNIT MANAGER IF YOUR CHILD IS UNABLE TO ATTEND.
  7. PLEASE ALSO INFORM STAFF WHEN YOUR CHILD MIGHT BE WELL ENOUGH TO RETURN.
  8. Please note our policy in Section 10,11 & 12

 

17.  EMERGENCIES

In case of emergency, the Unit Manager reserves the right to remove a child to hospital and call a doctor to examine the child.

 

18.  TOYS AND VALUABLES

  1. PLEASE DO NOT ALLOW YOUR CHILD TO BRING ANY TOYS OF ANY KIND INTO THE KINDERGARTEN.
  2. Please do not allow your child to come to Kindergarten dressed up in outfits other than their own clothes, unless ofcourse it is a theme party or event!
  3. Please ensure your child does not bring sweets to Kindergarten.

 

19. HOLIDAYS & CLOSURE

  1. Due to high overheads there is no reduction in fees for holidays taken.
  2. We close for some public holidays and these will be announced in advance by newsletter.
  3. The Kindergarten is open Monday to Friday, throughout the year.
  4. The Kindergarten closes for four or five days at Christmas depending on when Christmas falls.
  5. Fees are payable at this time.
  6. In the event of severe weather, with due sensitivity and being mindful of children, staff & parents safety, we would only close as a final measure and fees will be due to be paid. Operating a service during such unprecedented weather is costly and the company is completely reliant on parental fees as the main source of income to balance the books in the management of the service for parents who use our provision. Similarly in the event of late opening/early closure or limited numbers as a result of staffing,  in the interests of the safety of children, staff and parents and meeting legislative requirements, full fees must be paid.

 

20.  ABSENCES

  1. If a child is off sick or absent for any reason, there will be no refunds given for part weeks.
  2. There is no refund of fees if a child is off sick

 

21 . EQUAL OPPORTUNITIES

 

22.  POLICY DOCUMENTS

 

23.  FEELING COMFORTABLE WTIH COMPLAINTS PROCEDURE

  1. It is our aim and intention to feel comfortable about hearing your complaints, so please, if you are ever  unhappy or concerned about any aspect of your child’s care while at the Kindergarten, you are invited to:
  1. If you wish to complain directly to SCSWIS and the Care Inspectorate with whom we have to be registered to operate a day care and  Education facility, you can contact our SCSWIS directly on 01786 406363. The Care Inspectorate address if you need to write to them is: Central West Region, Stirling Resource Centre, Springfield House, Laurel Hill Business Park, Laurel Hill Road, Stirling FK7 9JQ.